Please ensure that you leave plenty of time for us to get the goods to you. When ordering for a special day, whether it's for a birthday, concert or holiday. We are unable to guarantee delivery times on these orders. Please be aware that there are still delays to international shipping due to the global pandemic. Orders returned due to refusal to pay duty will not be refunded. IMPORTANT: Some countries will incur additional import/customs duties unless we expressly state herein that delivery is Duty Paid - Print Clever is not responsible for any additional charges. Delivery for personalised gifts & homeware is charged by weight. These cover any number of items in a single parcel. Our shipping costs and delivery lead times are shown below. Your goods should arrive in the standard delivery time from the date of dispatch.Your order will have been shipped on our new service.What if my parcel shipped from the 18th January 2023: Please expect a delay of up to 10 business days on your order arriving.

If you have been sent a tracking number ending ‘GB’ then Royal Mail have it and have assured us that they will be able to deliver.What if my parcel shipped between the 9th and the 17th January 2023: It should have made it successfully out of the country and we expect it to be delivered as normal.What if my parcel was shipped before 9th January 2023: On 18th January 2023, we went live with alternative solutions for international shipping. On the 9th January 2023, Royal Mail reported that they were experiencing severe service disruption to their international export services following a cyber incident.

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